Legal
Privacy Policy
Last updated: April 18, 2026
Crowned Koi is a single-operator luxury watch business based in New York City. Every transaction is handled personally by Pat, the founder. This policy explains what information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
When you contact us, submit an offer, purchase a watch, or consign a piece, we collect the information needed to complete the transaction and keep honest records. That typically includes:
- Your full name
- Email address
- Phone number
- Shipping address and billing address
- Transaction records (watches purchased, sold, consigned, or serviced)
- Content of form submissions, emails, and text messages you send us
Where Your Data Lives
Client records and transaction history are stored in a private Supabase database hosted in a United States region. Access is limited to the Crowned Koi operator and the infrastructure providers required to keep the system running. We do not sell, rent, or trade your personal information to any third party, and we do not share it for marketing purposes.
Payment Information
Card payments are processed by Stripe. Crowned Koi never sees or stores your full card number, expiration date, or security code. Wire transfer details are exchanged securely and retained only as long as needed to reconcile the transaction. When cryptocurrency is accepted on a case-by-case basis, we receive only the wallet address and on-chain transaction reference.
Cookies and Analytics
This site uses Vercel Analytics to understand aggregate traffic patterns (page views, referrers, general geographic region). Vercel Analytics does not use tracking cookies, does not collect personal identifiers, and does not follow you across other websites. We also use a small number of preference cookies to remember settings like whether you have dismissed a banner. We do not use advertising or cross-site tracking cookies.
How We Use Your Information
Your information is used to process transactions, ship watches, authenticate and service pieces, respond to inquiries, keep required business and tax records, prevent fraud, and occasionally send you messages about a watch you expressed interest in. We never send unsolicited bulk marketing to addresses collected through transaction paperwork.
Your Rights
You can request a copy of the information we hold about you, ask us to correct something inaccurate, or request deletion of your record at any time. Certain data tied to completed transactions may be retained for the period required by tax and anti-fraud laws. To make a request, email pat@crownedkoi.com from the address on file.
Children
Crowned Koi is not directed to anyone under the age of 18 and we do not knowingly collect information from minors. If you believe a minor has contacted us, please let us know and we will delete the record.
Updates to This Policy
We may update this policy as the business evolves. Material changes will be reflected in the “last updated” date at the top of the page.
Contact
Questions about privacy or data can go directly to Pat at pat@crownedkoi.com.